FAQ

❓ Frequently Asked Questions

Welcome to the Cook-A-Holics Help & FAQ Center. Here are answers to some of our most common customer questions.

1. When will my order be shipped?
Orders are processed within 1–3 business days after purchase.

2. Do you offer free shipping?
Yes! We offer free standard shipping for all orders within the USA and Europe.

3. How long does delivery take?
USA: 5–7 business days. Europe: 10–15 business days. International delivery times vary.

4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times are calculated at checkout.

5. Can I change my shipping address?
Please contact us as soon as possible. If your order hasn’t shipped yet, we can update it.

6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

7. How do I start a return?
Email us at cook-a-holics@outlook.com with your order number and reason for return.

8. When will I receive my refund?
Refunds are processed within 5–10 business days after receiving your return.

9. Do you offer exchanges?
Yes, we offer exchanges for defective or incorrect items.

10. What if my item arrives damaged?
Please contact us within 5 days with photos of the damaged item. We’ll resolve it promptly.

11. Are your products dishwasher safe?
Most items are dishwasher safe. Check the product page or label for specific instructions.

12. Do you sell non-stick cookware?
Yes, we offer a range of non-stick pans and bakeware. Look under our Cookware section.

13. Are your items food-safe and BPA-free?
Yes, all of our kitchen products meet FDA standards and are BPA-free.

14. How can I care for wooden utensils?
Hand wash only and dry immediately. Occasionally rub with food-grade mineral oil to extend lifespan.

15. Where are your products made?
We source from trusted manufacturers in the USA, Europe, and select global partners.

16. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more.

17. Is it safe to shop on your site?
Yes, we use SSL encryption and secure payment gateways to protect your information.

18. Can I use a discount code?
Yes, you can enter your discount code during checkout before completing payment.

19. Why was my payment declined?
This may happen due to incorrect info, card limits, or fraud prevention. Try again or use another method.

20. Will I receive an order confirmation?
Yes! You’ll receive an email confirmation immediately after placing your order.

If your question wasn't answered here, feel free to reach out:

Still need help? We're happy to assist you!